Frequently Asked Questions

Everything you need to know about your WARDOW shopping experience.

What is the standard delivery time for my order?

We typically process and ship orders within 24 hours. Depending on your location, delivery usually takes between 3 to 5 business days.

How can I return an item if I am not satisfied?

We offer a 30-day return policy. You can register your return through our online portal to receive a pre-paid shipping label for a hassle-free process.

Are the products sold on WARDOW authentic?

Yes, we guarantee that all products in our shop are 100% original and sourced directly from official brand manufacturers.

Which payment methods do you accept?

We accept a wide range of secure payment options including Credit Cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna.

How can I track the status of my shipment?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your package in real-time.

Do you offer a warranty on bags and suitcases?

Every product purchased at WARDOW comes with the statutory two-year warranty against manufacturing defects and material flaws.